Refund & Return Policy

Last updated: July 15, 2026

1. Pre-Orders and Order Cancellation

Our products are sold through a pre-order system. By placing a pre-order, you acknowledge that manufacturing, assembly, testing, and fulfillment may require additional time before shipment.

Customers may cancel their order and request a full refund at any time before the order has been shipped.

Once an order has been shipped, cancellation is no longer possible, and any refund request will be subject to the conditions described in this policy.

2. Return Eligibility

Returns may be considered only for products that exhibit significant manufacturing defects or functionality issues.

Examples include, but are not limited to:

The product does not power on.
The product is substantially non-functional for its intended purpose.
The product contains a manufacturing defect that prevents normal operation.
Other major defects determined through our inspection process.

All return requests must include a clear description of the issue.

To assist with evaluation, customers may be required to provide:

Photos of the product.
Videos demonstrating the issue.
Additional information requested by our support team.

Submission of evidence does not automatically guarantee approval of a return, replacement, or refund.

3. Return Request Deadline

Return requests must be initiated within fourteen (15) calendar days of confirmed delivery.

Requests submitted after this period may be denied at our discretion.

Customers must provide a reasonable description of the issue when submitting a return request. Each request will be reviewed individually before a decision is made.

4. Inspection and Evaluation

All returned products are subject to inspection after arrival.

During the inspection process, we may evaluate:

Whether the reported issue exists.
Whether the issue resulted from manufacturing defects.
Whether the issue resulted from misuse, improper handling, modification, or accidental damage.
Whether the product has been altered or tampered with.

We reserve the right to approve or deny any return, replacement, or refund request based on the results of this inspection.

5. Refunds

If a return request is approved after inspection, we will notify the customer via the email address associated with the order.

Approved refunds will be issued using the same payment method originally used for the purchase whenever reasonably possible.

Refunds are typically processed within five (5) to ten (10) business days after approval.

Please note that the actual time required for funds to appear in your account depends on your payment provider, bank, credit card issuer, or financial institution and is outside of our control.

6. Lost, Delayed, and Delivered Shipments

Lost Shipments

If a shipment is confirmed by the carrier as lost in transit and cannot be delivered, the customer may be eligible for a refund or replacement after verification.

Delayed Shipments

Shipping delays do not qualify for refunds while the package remains in transit.

Delivered Shipments

If tracking information and carrier records indicate that a package was successfully delivered to the shipping address provided during checkout, the shipment will generally not be eligible for a refund.

We are unable to issue refunds for packages confirmed as delivered by the carrier unless otherwise required by applicable law.

7. Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for all return shipping costs.

This includes, but is not limited to:

Shipping fees.
Customs fees.
Duties.
Taxes.
Any other charges associated with returning the product.

We recommend using a tracked shipping method when returning products.

8. Non-Eligible Returns

Returns, replacements, or refunds may be denied if the product shows evidence of:

Misuse or improper handling.
Neglect or abuse.
Unauthorized repair attempts.
Accidental damage.
Damage caused during customer modification.
Missing components, accessories, or required parts.
Normal cosmetic wear and tear.

9. Product Modifications and Unauthorized Interventions

The product is designed as an integrated device and is not intended to be disassembled or modified by users.

Returns, refunds, replacements, warranties, or support services may be denied if there is evidence of:

Opening or disassembling the device.
Physical modification of the hardware.
Attempted hardware alterations.
Unauthorized firmware installation.
Unauthorized software modifications.
Attempts to bypass product protections or restrictions.
Reverse engineering of the product, firmware, software, or related services.
Tampering with any companion application or related systems.

Any unauthorized intervention may void eligibility for support, replacement, return, or refund services.

10. Proof of Purchase

To process a return, refund, or replacement request, customers must provide proof of purchase.

Acceptable proof of purchase may include:

Order confirmation email.
Invoice or receipt.
Order number.
Other purchase records associated with the email address used during checkout.

Failure to provide sufficient proof of purchase may result in denial of the request.

11. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, brokerage fees, and similar government-imposed charges are generally non-refundable.

Customers are responsible for understanding any import requirements, duties, taxes, or fees applicable in their destination country.

Please refer to our Terms of Service for additional information regarding international orders.

12. Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a chargeback, payment dispute, or claim through their payment provider.

Many issues can be resolved more quickly through direct communication.

If a chargeback or payment dispute is initiated, we reserve the right to provide all relevant order records, shipment records, delivery confirmations, correspondence, photographs, and other evidence to the payment processor, financial institution, or dispute resolution authority.

Nothing in this section limits any rights available under applicable consumer protection laws.